Thane System, a concern of Bangla Trac Group, is a one stop solution provider and Business Process Outsourcing (BPO) company in Bangladesh. Founded in 2010, Thane has been offering a variety of outsourced services for international as well as domestic clients. Committed to delivering exceptional results, coupled with our experience of developing industry-specific solutions, has enabled us to help our clients focus on their core business.
We are pleased to announce that Thane System Limited is going to recruit for the position below.
Current Open Position: Call Center Agent
Location: Dhaka
Role Overview
Call Center Agents are responsible for handling customer interactions, providing accurate information, and ensuring customer satisfaction while maintaining service quality.
Key Responsibilities
- Provide comprehensive training and onboarding to ensure readiness for tasks.
- Provide knowledge of products.
- Assist in developing strategies to increase team efficiency.
- Give agents visibility into their schedules.
- Make outbound calls & answer incoming calls.
- Gather customer feedback.
- Manage and update customer databases.
- Handle customer complaints and inquiries escalated from Associates and Supervisors.
- Share orders and payments related info with concern teams.
- Guide junior team members.
Behavioral Competencies
- Excellent communication, presentation, negotiation, and persuasion skills.
- Result-oriented dynamic team player with strong analytical skill and aptitude.
- Well-groomed, self-starter, proactive, positive, and pleasant personality with strong attitude to work in demanding situations.
- Great sense of urgency and go-getter attitude.
- Ability to foster a cooperative work environment.
- Self-motivated, hardworking, dynamic, and energetic.
Educational Requirements
- B.Sc / M.Sc in Computer Science, Engineering, or any relevant discipline.
Additional Job Requirements
- 1–3 years of relevant experience (Fresher can also apply).
Apply Instruction:
- Please send your CV and application to
career@btraccl.com. The deadline for the application is 30th September 2025.
